Covid-19 and ACO activity Providing you with information and support

ACO Key contact details

The following links will provide you with the main contact numbers and email addresses to enable you to reach the relevant support:

ACO - available services

9th July 2020

At ACO we continue to be open and trading holding good levels of stock for all of our core product ranges. At present our delivery times continue to be the normal 3-5 working days. 

Our factories continue to operate in fully controlled and safe work environments in order to ensure a full service and supply of products as required by stockist or site.

Additionally, our customer care teams are also available to provide support.  These include: 

  • Project pricing
  • Order enquires
  • Technical support
  • Design services
  • Online training

Rationale for continuing operations

Construction sites have not been asked to close

We will maintain full support to customers that continue to operate until further notice; this is on the basis that despite the understandable confusion created by the corona virus pandemic, the government has confirmed that construction sites can continue to operate. They state:

To deliver full support ACO have worked hard in order to establish strict new operating procedures in the business. All of our operating focus is directed in the context of health and safety of its employees and customers;  it continues to be of paramount importance whilst ensuring the business continues to run with optimal efficiency in this new and challenging environment. 

We will continue to monitor Government & WHO guidelines and working practices to ensure we implement appropriate responses across the whole business so as to comply with all government guidelines as a minimum. 

Safe site working

Government guidance

ACO would like to remind all customers of the current guidance for safe site operating. 

The secretary of state for Business Energy & Industrial Strategy, Alok Sharma, confirmed that the Site Operating Procedures published by the Construction Leadership Council are aligned with Public Health England (PHE) guidance that must be implemented in the workplace. 

A copy of the ACO UK operating procedure and risk assesment can be found below:

askACO support

Website customer support

ACO offer a variety of support tools including online knowledge bases and live support services.

askACO support is available to users that register (or have already registered) on the ACO website.  Registration is free and your details are kept in full compliance with GDPR.

For more information

ACO's extensive expertise can support you, ensuring your projects include the best products, selected to provide effective and long lasting solutions. 

We offer a range of programmes to suit every construction professional whether you require a quick phone conversation, a site visit or a full system design. Availability of certain programmes and options fluctuate according to demand. For this reason we recommend you register your interest by providing a few details in order for us to be able to keep you up to date. 

All the information you enter is held only by ACO and not shared; the information will only be used to update you in the areas you have shown interest in. You can unsubscribe at any time should you no longer require this service.

Covid 19 update emails

Simply register by clicking in the top right hand corner of the web page.

You have complete control over what we send you. We can offer a lot of tailored content, but we only want you to have correspondence from us that you find useful. 

For Covid 19 updates simply select 'General updates' in your preference options once you receive the acknowedgement email.